Postage
The cost of postage/carriage will be calculated on checkout and is based on weight and size of your order.
United Kingdom:
Royal Mail 1st Class:
0-100g £1.65
101-250g £3.50
501-1000g £5.90
1001-2000g £9.50
2001-20kg £12.95
Parcelforce 48:
2001-10kg £14.95
Europe:
Royal Mail 1st class:
0-100g £9.50
250-499gg £10.50
500-2000g £14.45
2001-4000g £28.90
Australia:
0-250g £12.05
251-1000g £25.55
1001-2000g £31.15
Canada:
0-100g £12.05
101-1000g £17.35
1001-2000g £31.15
2001-2500g £39.80
New Zealand:
0-250g £12.25
251-1000g £25.55
1001-2000g £31.15
2001-4000g £41.54
United States:
0-250g £12.95
251-500g £18.60
501-2000g £32.45
2001-3000g £40.80
All items will be sent via Royal Mail as a Standard Parcel. Delivery should take 2-4 weeks. If you think your parcel has been delayed or lost, please contact the PRI, call 01980 650813 or emailroyaltankregimentwelfareteam@outlook.com.
Returns and Refunds
Where should I send returns?
Shop Manager, PRI, Royal Tank Regiment, Aliwal Barracks, Tidworth Garrison, SP9 7BB.
If you are returning your order due to a fault or incorrect item then please call the PRI on 01980 650813 or email royaltankregimentwelfareteam@outlook.com with the details.
We are unable to reimburse any postage paid to return an item. It is recommended that you receive a proof of postage from your shipper in case there are any problems in transit. We always try to process returns as soon as they arrive.
Exchanges and Refunds
We want you to be completely satisfied with your purchase from the PRI. If you are not completely satisfied with any item(s) within your order, please return in its original condition (including all labels, tags and wrapping intact) and we will refund or exchange your item(s).
Once we have received the return this will be processed as soon as possible. If a refund is to be issued, this should be expected in the same format as the original payment.